Tech specs
Brand
Cisco
Product Line
Cisco CX Success Tracks
Model
Level 1
Manufacturer
Cisco Subscription
Software Name
Cisco DNA Essentials
License Type
Cloud License
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
3 Years
Service & Support Details
New releases update - 3 years, Phone consulting - 3 years - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4, Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2, Remote knowledge transfer - 3 years, Remote training - 3 years, Web knowledge base access - 3 years, Web support - 3 years - availability: 24 hours a day / Monday-Sunday
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Phone consulting
Limited Warranty
Technical Support