Avoid Unexpected Downtime with the Help of CDW’s Renewals Team
Explore the challenges of managing software licences and hardware support. And learn how CDW’s renewals team simplifies the process with a comprehensive, customer-focused approach.
Imagine this: Your organization is in the middle of a critical project, and the software your teams rely on has suddenly stopped working. Why? Because the licence expired, and no one noticed it. Or picture a server in your organization that unexpectedly goes down. Your IT team calls in for support, only to learn that the support contract wasn’t renewed.
These scenarios are more common than you might think. As organizations increasingly rely on a multitude of software solutions to drive their operations, keeping track of each licence and its renewal date becomes a huge task.
The consequences of overlooking software licence or hardware support renewals can go beyond immediate operational disruptions or paying extra fees due to late payments; there are also associated security and compliance risks.
But what if you could offload this burden and focus on your core business?
This is where CDW’s renewals team – the largest of its kind in Canada – steps in as the unsung heroes of software and hardware maintenance. By proactively managing and monitoring renewals, they safeguard our customers’ operations, finances and reputations. Their reliability ensures that your business continues to run smoothly, securely and compliantly.
Find the most cost-efficient renewal option
You might be thinking, why not set all your licences to auto-renew and forget about the matter?
However, simply setting software licences to auto-renew is not enough to guarantee your organization is getting the best deal. Auto-renewals often roll over at standard rates, which may not include the best available discounts or take advantage of new licensing options that could be more cost-effective. This approach can lead to overpaying for software and missing out on tailored solutions that better meet your evolving business needs.
CDW’s unmatched partner network allows our renewals team to offer a more comprehensive and strategic approach to licence renewals. We have built strong relationships with leading software providers and hardware manufacturers, enabling us to negotiate better terms and discover new opportunities for savings that auto-renewals simply don’t offer. By leveraging these partnerships, we ensure our customers receive the most advantageous licensing agreements available.
Customer satisfaction is at the core of our renewal process
Our renewals team takes the time to understand each customer’s unique requirements and future plans. This personalized attention allows us to develop a renewal strategy that aligns with your business goals.
Comprehensive Proposals
Rather than simply sending out quotes, we approach renewals as comprehensive proposals. We meticulously review our customers' entire portfolio, highlighting what was renewed the previous year and identifying any new additions or changes.
Proactive Approach
Our renewal process begins 120 days in advance. This early start allows us to engage with customers well before their renewal dates, initiating discussions and addressing any queries promptly. By collaborating closely with our partners, we procure competitive quotes and thoroughly compare them against previous install base reports.
Personalized Support
We don’t only manage renewals; we elevate the customer experience through meticulous planning, early engagement and personalized support.