Maximize the Value of Microsoft Copilot with Copilot Dashboard in Viva Insights

The rapid adoption of artificial intelligence (AI) in the workplace has brought forth innovative tools that enhance productivity, streamline processes and drive organizational transformation. Among these cutting-edge solutions is Microsoft Copilot, a powerful AI assistant integrated with Microsoft 365.

The Microsoft Copilot Dashboard within Viva Insights assists organizations in unlocking the full potential of Copilot. It delivers actionable insights that prepare your organization for AI deployment, encourages adoption by showcasing AI's influence on workplace behaviour and evaluates the effectiveness of Copilot.

The Copilot Dashboard within Viva Insights is a versatile tool designed to showcase how Copilot for Microsoft 365 enhances productivity, quality and engagement across an organization. Whether you are an IT administrator, organizational leader or business decision-maker, the dashboard provides the essential metrics and insights needed to measure and drive usage, adoption and the overall impact of Copilot.

The Copilot Dashboard is structured into four key tabs – Readiness, Adoption, Impact and Sentiment – each offering unique insights:

• Readiness: This tab offers a tenant-level overview of readiness, displaying the total number of active Microsoft 365 app users over the last 28 days, a breakdown of Microsoft 365 app feature usage and the number of prerequisite licences. It also highlights how many users are on an eligible update channel, providing a clear picture of how well-positioned the organization is to benefit from Copilot.
• Adoption: The Adoption tab helps organizations understand how many people are using Copilot, in which apps and in what ways. It includes metrics on the total active users over the last 28 days, actions per Copilot feature and average actions per user, allowing for a detailed analysis of Copilot's integration into daily workflows.
• Impact: This tab assesses the changes in work by tracking the total hours assisted by Copilot. It helps evaluate workplace metrics among different Copilot user groups and compare them with non-Copilot users, offering insights into the transformative effects of AI on organizational behaviour.
• Sentiment: For a holistic view of AI's impact, the Sentiment tab enables organizations to run qualitative surveys and compare user sentiment against global benchmarks. It provides verbatim feedback from users, segmented by different areas within the organization, informing adoption and enablement strategies.

Before deploying AI tools like Copilot, it is crucial for organizations to assess their readiness. The Readiness tab in the Copilot Dashboard provides a comprehensive view of this, covering the total number of active Microsoft 365 app users, a breakdown of app feature usage and the number of prerequisite licences. This information helps organizations understand the current state of their Microsoft 365 environment and identify areas that need attention before rolling out Copilot.

The readiness insights also include an adoption funnel displaying the number of Copilot licences purchased, Copilot licenced employees and active Copilot users. This funnel helps organizations gauge how well they are progressing in their AI journey and what steps are needed to ensure a smooth deployment.

Adoption is a critical factor in realizing the benefits of AI. The Adoption tab in the Copilot Dashboard provides detailed metrics on how many people are using Copilot, in which apps and in what ways. By comparing overall adoption across groups within the organization, the dashboard helps identify patterns and trends in Copilot usage.

One of the standout features of this tab is the ability to compare active Copilot users with non-users. By doing so, organizations can understand the specific benefits Copilot brings to different user groups and tailor their adoption strategies accordingly. For example, if a particular department shows higher Copilot usage, it might indicate that the department's tasks align well with Copilot's capabilities, providing an opportunity to promote its success as a case study for other departments.

Understanding the impact of AI on organizational behaviour is vital for continuous improvement. The Impact tab in the Copilot Dashboard offers insights into the potential time savings and productivity gains achieved through Copilot. By tracking the total hours assisted by Copilot and comparing workplace metrics among different user groups, organizations can quantify the benefits of AI adoption.

For instance, the dashboard reveals the number of meetings summarized per user per week and changes in behaviour before and after Copilot's implementation. This data helps organizations identify specific areas where Copilot has made a significant impact, such as reducing the time spent on repetitive tasks or enhancing collaboration during meetings.

User sentiment plays a crucial role in the success of any technology adoption. The Sentiment tab in the Copilot Dashboard allows organizations to run qualitative surveys and compare user feedback against global benchmarks. This feature provides a deeper understanding of how employees perceive Copilot and its impact on their work.

By reviewing verbatim feedback and segmenting sentiment data by different areas within the organization, leaders can identify areas of improvement and address any concerns raised by users. This proactive approach to user engagement ensures that the adoption of Copilot is not only successful but also positively received by employees.

The Copilot Dashboard is not just a tool for monitoring usage and adoption; it also provides actionable insights to drive continuous improvement. By leveraging the metrics and data provided by the dashboard, organizations can identify areas where Copilot is underutilized and develop targeted strategies to increase its adoption.

For example, if the dashboard indicates that a significant number of users have not engaged with Copilot in the past 30 days, organizations can use the organizational messaging feature to reach out to these users directly. Sending targeted messages through the Windows 11 notification centre or within Microsoft Teams can remind users of Copilot's capabilities and encourage them to make use of the AI assistant.

The Microsoft Copilot Dashboard in Viva Insights is a powerful tool that provides organizations with the insights needed to maximize the value of Copilot for Microsoft 365. By offering detailed metrics on readiness, adoption, impact and sentiment, the dashboard helps organizations understand how AI is transforming workplace behaviour and identify areas for improvement.

Whether you are an IT administrator looking to drive adoption or a business leader seeking to measure the impact of AI, the Copilot Dashboard offers the data and insights needed to make informed decisions. By leveraging this tool, organizations can ensure that they are getting the most out of their investment in Copilot, ultimately driving greater productivity, efficiency and engagement across the board.

By embracing the power of AI and using the insights provided by the Copilot Dashboard, organizations can stay ahead of the curve, continuously improve their processes and create a more productive and engaged workforce.