Ease Your IT Team’s Workload While Still Covering All Your Endpoint Needs
In times of hybrid work, IT departments tend to be swamped; CDW’s lifecycle services can help alleviate your IT team’s workload so they have time to focus on mission-critical tasks.
Do you want your workforce to overachieve business goals? First, you need to equip them with devices that help them perform their roles optimally. But the challenge for IT departments goes beyond procuring the right assets; if anything, it only starts there. Imaging, configuring, making sure the devices are safe, onboarding/offboarding and providing technical support are all tasks that take up IT teams’ time.
And we have news: Hybrid work seems to be here to stay. A 2023 digital workspace survey conducted by CDW Canada and hosted on the Angus Reid Forum found that 70 percent of Canadian workers would rather work from home than in a business or corporate office.
Canadians have reasons to love working remotely: it saves them time and money spent commuting, it provides flexibility in their lives and some of them feel more productive working remotely since there are fewer distractions. But offices are still key for networking, brainstorming sessions and team-building activities. A hybrid model, despite its challenges, makes sense overall and doesn’t show much signs of going away, at least in the near future.
Is your IT department ready to continue operating at this pace in an increasingly complex hybrid work world? More importantly, does your team have enough time to focus on solving the problems that help you grow your business?
How CDW can help you make the most of your devices
At CDW, we have a dedicated team of digital workspace experts who can help you optimize your endpoint lifecycle. From the moment you design your strategy to the end of life of your devices, a CDW assigned project manager will take ownership of your case and work with our solution architects to deliver a solution tailored to your organization.
Not only does CDW have over 20 years of experience helping organizations across Canada to build work environments that boost collaboration, but we also have top strategic partnerships with leading technology vendors. Our unmatched capabilities give you a one-stop shop for your technology needs, whether these are local or have international impact.
For the past several years, CDW Canada has been recognized as the No. 1 Canadian Solution Provider of the Year on Channel Daily News’ Top 100 Solution Providers list. We also have been recognized as partner of the year by several leading technology vendors.
The quality of the solutions we offer is backed by the satisfaction of our customers, like this leading veterinary services provider in Canada, with clinics and hospitals coast to coast, whom we recently helped with hardware deployment in over 300 retail locations.
Below is a quick breakdown of our capabilities during each stage of the endpoint lifecycle – there are probably a few you might not have considered.
Planning and procurement
A good plan is key to success. We’ll start by performing a comprehensive assessment of your organization. Based on the findings, we’ll work with you to define corporate needs, standardization, refresh frequency, disposal policies, application compatibility, hardware costs, persona modelling and asset selection.
We’ll also help you choose the procurement strategy that best suits your needs, whether it is a buy-and-hold or a hold-and-bill approach.
Configuration and deployment
Say goodbye to the burden of setting up devices; we’ll ensure your workforce receives equipment that is ready to use from day one. Once you’ve placed an order, we’ll receive and configure the assets according to the specifications outlined in the plan.
Have you decided to use Microsoft Autopilot? We can help you make the most out of it. Not only can we assist you with the data harvest and the upload to the Microsoft Partner Centre, we can also help you with pre-provisioning configuration policies, device updates or bloatware removal so that the equipment comes only with the tools your end users need.
Kitting sounds like a simple task, but it's a great tool to help maintain company culture. Our specialists can provide a customized package to assist with onboarding new employees or client device refreshes. This allows you to get creative with user profile kits. You'll have the flexibility to include company-branded swag or customize the kits' aesthetic look.
And since the last thing your end users want is long periods of downtime when setting up new devices, our deployment professionals have the mission of ensuring minimal disruption when deploying the hardware, data migrations or device refreshes your team requires.
Repair and retirement
Hardware and software malfunctions happen, but we’ve got you covered. Our top industry partnerships, combined with the qualifications of our experts, guarantee that regardless of whether a device is in or out of warranty, you’ll always have a swift repair solution in hand.
Everything eventually comes to an end, even your workforce’s devices. When that time comes, our team will coordinate the removal of old assets. Since your data privacy is important, we’ll wipe all data from the asset according to the industry’s best practices, providing you with a certificate of destruction, and back it up for compliance purposes. We’ll also coordinate the disposal, adhering to government guidelines.
CDW can help solve your business challenges
Every organization is facing a unique challenge. Perhaps you need help finding the right peripherals to pair with the devices you already procured. Perhaps you need help to assess whether your company is ready to transition to Windows 11. Or perhaps your business is growing so rapidly that your IT team can’t keep up with the workload. Whatever your challenge, our team of experts is ready to help you find the solution you need.