Tech specs
Brand
RSA
Product Line
RSA Enhanced Support
Manufacturer
Rsa Security
Software Name
RSA Authentication Manager Enterprise Edition
License Quantity
100 users
License Type
License
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Month
Service & Support Details
E-mail consulting - 1 month - availability: 9 hours a day / Monday-Friday, Emergency phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 1 month, Phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4, Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3, Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday, Web support - 1 month - availability: 24 hours a day / Monday-Sunday
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Emergency phone consulting
Limited Warranty
Technical Support
