Palo Alto Networks - extended service agreement - 1 year - shipment

Palo Alto Networks offers an extended service agreement designed to provide comprehensive support for your complex network devices. With a contract period of 1 year, this service ensures that your equipment remains operational and secure. Key features include advanced parts replacement and a variety of technical support options, such as phone consulting and web support, available 24 hours a day, 7 days a week. Response times are quick, with critical issues addressed within 1 hour, ensuring minimal disruption to your operations. Additionally, the agreement includes access to a web knowledge base and updates on new software versions, keeping you informed and your equipment up-to-date. Whether you're dealing with critical, high, medium, or low severity issues, this service agreement covers all bases, providing you with the support you need, whenever you need it.